Returns & Exchanges

At SkyRC Store, we stand behind our RC products with the same confidence we have in our 6S LiPo batteries and precision 5″ quad frames. If your purchase doesn’t meet your expectations for your FPV builds, we’ll make it right.

Our Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Product name (e.g., “4” Quad Frame” or “4S LiPo Battery”)
• Reason for return
• Whether you want a refund or exchange

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

• Return authorization number (RMA)
• Shipping instructions
• Pre-paid return label (if applicable)

Step 3: Package Your Items

Pack your return securely in the original packaging with all included:

• Protective foam for fragile items (frames, cameras)
• Original documentation
• Free gifts (if any were included)

Step 4: Ship Your Return

Send your package to:

For international returns outside the US, we’ll provide specific customs documentation to avoid delays.

Refund Process

Timeline

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges (e.g., swapping 3″ for 4″ frames):

1. Follow standard return process
2. Specify desired replacement item in your request
3. We’ll ship the new item once we process your return
4. Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and compliance reasons, we cannot accept returns on:

• All LiPo batteries (2S-8S)
• Used or damaged products
• Products missing original packaging or accessories
• Clearance or special order items

Damaged or Incorrect Items

If you receive:

• Damaged items (e.g., cracked frame, bent antenna)
• Wrong products (e.g., 3S battery instead of 4S)

Contact us immediately at [email protected] with photos of the issue. We’ll arrange expedited replacement at no cost to you.