At SkyRC Store, we’re committed to getting your FPV gear to you quickly and ensuring you’re completely satisfied with every purchase, whether it’s a high-performance 6S LiPo battery or a precision-engineered 5″ quad frame. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes full tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our RC products with the same confidence we have in our premium LiPo batteries and quad frames. If your purchase doesn’t meet your expectations for your FPV builds, we’ll make it right.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all accessories
  • Non-Returnable: LiPo batteries (for safety reasons) and used/damaged items
  • Refund Processing: 3-5 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name (e.g., “4” Quad Frame” or “4S LiPo Battery”)
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear SkyRC Support Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Product: [e.g., “TBS Unify Pro 5G8 VTX”]
Reason: [Describe issue]

Please advise on next steps.

Best regards,
[Your Full Name]

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Pre-paid return label (if applicable)

Step 3: Package Your Items

Pack your return securely in the original packaging with all included:

  • Protective foam for fragile items (frames, cameras)
  • Original documentation
  • Free gifts (if any were included)

Step 4: Ship Your Return

Send your package to:

SkyRC Store Returns
3988 Snyder Avenue
Charlotte, US 28263

For international returns outside the US, we’ll provide specific customs documentation to avoid delays.

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges (e.g., swapping 3″ for 4″ frames):

  • Follow standard return process
  • Specify desired replacement item in your request
  • We’ll ship the new item once we process your return
  • Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and compliance reasons, we cannot accept returns on:

  • All LiPo batteries (2S-8S)
  • Used or damaged products
  • Products missing original packaging or accessories
  • Clearance or special order items

Damaged or Incorrect Items

If you receive:

  • Damaged items (e.g., cracked frame, bent antenna)
  • Wrong products (e.g., 3S battery instead of 4S)

Contact us immediately at [email protected] with photos of the issue. We’ll arrange expedited replacement at no cost to you.

Need Help With Your Return?

Our FPV-savvy support team is ready to assist with any return questions about your quad frames, VTX systems, or other RC gear.

Email: [email protected]
Business Hours: Monday-Friday 9AM-5PM EST